Pinpoint – the specialist Trace and Access company

 
 
 
  Excellent  
    
 Based on 32 reviews 
 
 
  
 
 
 
 
 
 
 
 
  
 
 
 
  
 
 
 Sarah Harris 
 
19. July, 2024.
 
 
 Trustindex verifies that the original source of the review is Google. 
Within minutes of requesting a quote through Checkatrade Pinpoint called me and said they could have someone out the next morning. The lady in the office was so helpful explaining everything to me and very empathetic. The plumber came out the next morning on time, quickly found the fault by using judgement and a camera and fixed it with only a small hole made in the ceiling that we can repair easily.
  
 
  
 
 
 
  
 
 
 Naj Z 
 
29. June, 2024.
 
 
 Trustindex verifies that the original source of the review is Google. 
Very professional and reliable, amazing customer service from start to finish would highly recommend.
  
 
  
 
 
 
  
 
 
 Kathleen Mukerji 
 
7. March, 2024.
 
 
 Trustindex verifies that the original source of the review is Google. 
My experience of this company was superb from start to finish. Courteous, very reassuring, thorough and extra helpful.
Thank you very much.
  
 
  
 
 
 
  
 
 
 Alex C 
 
21. February, 2024.
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent service - right from the first call to the completion of the job. Thank you to Nick and his team - definitely worth the call
  
 
  
 
 
 
  
 
 
 Jake Aikenhead 
 
18. February, 2024.
 
 
 Trustindex verifies that the original source of the review is Google. 
Amazing service from start to finish.

We had a leak in our kitchen ceiling that had been ongoing/getting worse for a couple days.

Rang Steve at PinPoint late Wednesday evening. By 9am the next morning Dan was at our property sourcing and repairing the leak.

The ceiling was saturated and could not be saved. Two neat openings were made in the ceiling to expose the pipes. Dan then replaced the damaged pipes. He then made good the ceiling and plastered it to a great finish. They even clean up after themselves and NO mess was left.

If you have a leak that needs tracing & repairing, PinPoint are the company to go with.

5 Star Service from start to finish and kept informed throughout.
  
 
  
 
 
 
  
 
 
 Dave 3H 
 
24. January, 2024.
 
 
 Trustindex verifies that the original source of the review is Google. 
I am very impressed with the service, friendliness, and professionalism of the team at Pinpoint. From first contact through to the final report and invoicing, they couldn’t have been more helpful or professional.

They were transparent with their pricing and fees, and explained those things that might affect the fees (as the leak was in a concrete floor of a 1960s building e.g. encountering asbestos etc.).

Narinder (Trace and Access Manager) was excellent, and very helpful at arranging and explaining everything; I was provided the owner’s mobile number but didn’t need it as Steve contacted me to discuss the work as they said he would and was really helpful. Nick, who turned up on time to do the job was also great; friendly, polite, and professional he took time to understand the problem, respected our home, and found the leak by working methodically and checking everything before digging. It transpired it had been leaking for some time, albeit it didn’t become apparent until recently.

I know they’re called ‘Pinpoint’, but the hole Nick dug to expose the leak was literally 8 cm x 14 cm long in a large concrete floor that showed signs of the leak in hallway, bedroom (it’s a bungalow), hall cupboard and lounge (and at least a metre away from where it looked like the problem was). There are some stories out there about whole floors being dug up to ‘chase the pipes’, but using the heat sensors, damp meters, and listening stick (!), Nick appeared very confident he was in the right place!

Thankfully, this is not something that I’ve needed previously, making choosing someone to do the work a challenge.

Based on the whole experience, I absolutely recommend pinpoint to anybody that has a leak they need traced – they were a pleasure to work with. If you need someone to do this for you, call them.

Also, having contacted and looked at a few companies before deciding on Pinpoint, it appears clear they are a company doing the work themselves, and not simply a front-end function for a franchise model, which gave me extra reassurance.
  
 
  
 
 
 
  
 
 
 vinod varghese 
 
26. October, 2023.
 
 
 Trustindex verifies that the original source of the review is Google. 
I am very pleased with the service provided by Pinpoint Trace and Access. They took time to explain their role and how they go about their work and the report they provide following their assessment. I have no hesitation in recommending them.
  
 
  
 
 
 
  
 
 
 Suzanne Meredith 
 
8. September, 2023.
 
 
 Trustindex verifies that the original source of the review is Google. 
Very slick process from start to finish from quote to date & time of arrival right through to detection of leak and resolving the issue.
  
 
  
 
 
 
  
 
 
 Martin Lester 
 
16. June, 2023.
 
 
 Trustindex verifies that the original source of the review is Google. 
Pinpoint have been the most professional company I have ever had the pleasure of working for me. Communication was excellent from beginning to end & even after the job was finished. I feel I must bring attention to one individual in particular & that is their engineer George whose skill & intuition to find the leak was exemplary. I cannot thank the whole team enough. Thank you.