Pinpoint – the specialist Trace and Access company
Hello, we’re Pinpoint and we’re the Trace and Access experts. We use the latest water leak detection technology to quickly pinpoint the source of your water leak.
Our fast response service means we can often visit your home within 24 hours (subject to availability), locate the source of your water leak and prepare the necessary documentation – ready to be forwarded to your insurance company.
Hours Average Response
Common questions and answers
Answers to some of the common questions our clients often ask us.
What is ‘Trace and Access’?
Trace and Access is a type of cover on a home insurance policy. It covers the detection and exposing of a water leak.
If you suspect a leak and have this cover, your insurer will often recommend that you engage with a specialist like Pinpoint.
Does Trace and Access include the repair of the water leak?
Trace and Access does not typically include the repair of the water leak, or the repairing of damage caused by the leaking water.
Will my home suffer any additional damage?
The process normally involves ‘exposing’ the leak so it can then be repaired, so some damage is inevitable.
However we use the latest technology to locate your leak, minimising the damage caused to your home by the process. Most insurance policies include the repair of the damage done by this process.
Can you repair my home?
We offer an additional water damage repair service to quickly and professionally restore your home.
Our team have many years experience in restoring homes after water damage. Please note that this is not included in the fee mentioned above.