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Trace and access company
Trace and access company
Trace and Access explained
About Trace and Access
Trace and Access explained
About Trace and Access
 

About Trace and Access

Trace and Access is a type of cover included in some home insurance policies. It is designed to cover the cost of detecting the source of a water leak, exposing the leak (so that the leak may be repaired) and repairing any damage subsequently caused by the this process (typically up to a combined value of £5,000).

This cover is not guaranteed to be included in every home insurance policy, although many policies do include it. If you’re unsure as to whether this is included in your policy, check your policy documents or speak with your insurer.

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Call us on 0333 577 3822 or book an appointment below.

How does the process work?

No two circumstances are ever exactly the same. However here is an example of a process that may be followed to rectify a hidden water leak.

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Step 1 – You suspect a water leak

You may notice symptoms of a water leak at home. For example damp patches on the walls or ceilings, a drop in water pressure, or problems with the central heating system.

Step 2 – You report this to your insurer

It is vital that you report your suspicions to your insurance company immediately. Your insurer should provide a claims reference number for future use. Please note that delaying this process may jeopardise your insurance claim.

Step 3 – Appoint a Trace and Access company

If you have appropriate cover, your insurer will be likely to recommend that you engage with a specialist (for example Pinpoint) to detect and expose the leak.

Step 4 – The leak is traced and documentation is produced

After the source of the water leak has been detected, it will normally be exposed. This enables ‘access’ to the leak, so that the leak may be repaired. Documentation is then produced for you to forward to your insurer.

Step 5 – You pay for the cost of Trace and Access

This cost is later reimbursed by your insurance company.

Step 6 – Repair the leak and the damage to your home

The leak and any associated damage must now be repaired. We offer an an optional leak repair service. In addition we can also repair the water damage to your home and provide water extraction/drying services (if required).

Excellent
Based on 31 reviews
Kathleen Mukerji
Kathleen Mukerji
7. March, 2024.
My experience of this company was superb from start to finish. Courteous, very reassuring, thorough and extra helpful. Thank you very much.
Alex C
Alex C
21. February, 2024.
Excellent service - right from the first call to the completion of the job. Thank you to Nick and his team - definitely worth the call
Jake Aikenhead
Jake Aikenhead
18. February, 2024.
Amazing service from start to finish. We had a leak in our kitchen ceiling that had been ongoing/getting worse for a couple days. Rang Steve at PinPoint late Wednesday evening. By 9am the next morning Dan was at our property sourcing and repairing the leak. The ceiling was saturated and could not be saved. Two neat openings were made in the ceiling to expose the pipes. Dan then replaced the damaged pipes. He then made good the ceiling and plastered it to a great finish. They even clean up after themselves and NO mess was left. If you have a leak that needs tracing & repairing, PinPoint are the company to go with. 5 Star Service from start to finish and kept informed throughout.
Dave 3H
Dave 3H
24. January, 2024.
I am very impressed with the service, friendliness, and professionalism of the team at Pinpoint. From first contact through to the final report and invoicing, they couldn’t have been more helpful or professional. They were transparent with their pricing and fees, and explained those things that might affect the fees (as the leak was in a concrete floor of a 1960s building e.g. encountering asbestos etc.). Narinder (Trace and Access Manager) was excellent, and very helpful at arranging and explaining everything; I was provided the owner’s mobile number but didn’t need it as Steve contacted me to discuss the work as they said he would and was really helpful. Nick, who turned up on time to do the job was also great; friendly, polite, and professional he took time to understand the problem, respected our home, and found the leak by working methodically and checking everything before digging. It transpired it had been leaking for some time, albeit it didn’t become apparent until recently. I know they’re called ‘Pinpoint’, but the hole Nick dug to expose the leak was literally 8 cm x 14 cm long in a large concrete floor that showed signs of the leak in hallway, bedroom (it’s a bungalow), hall cupboard and lounge (and at least a metre away from where it looked like the problem was). There are some stories out there about whole floors being dug up to ‘chase the pipes’, but using the heat sensors, damp meters, and listening stick (!), Nick appeared very confident he was in the right place! Thankfully, this is not something that I’ve needed previously, making choosing someone to do the work a challenge. Based on the whole experience, I absolutely recommend pinpoint to anybody that has a leak they need traced – they were a pleasure to work with. If you need someone to do this for you, call them. Also, having contacted and looked at a few companies before deciding on Pinpoint, it appears clear they are a company doing the work themselves, and not simply a front-end function for a franchise model, which gave me extra reassurance.
vinod varghese
vinod varghese
26. October, 2023.
I am very pleased with the service provided by Pinpoint Trace and Access. They took time to explain their role and how they go about their work and the report they provide following their assessment. I have no hesitation in recommending them.
Suzanne Meredith
Suzanne Meredith
8. September, 2023.
Very slick process from start to finish from quote to date & time of arrival right through to detection of leak and resolving the issue.
Martin Lester
Martin Lester
16. June, 2023.
Pinpoint have been the most professional company I have ever had the pleasure of working for me. Communication was excellent from beginning to end & even after the job was finished. I feel I must bring attention to one individual in particular & that is their engineer George whose skill & intuition to find the leak was exemplary. I cannot thank the whole team enough. Thank you.

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Common questions and answers

Common Trace and Access leak detection questions

Can you repair the damage to my home?

Yes we can. Our team includes a number of water damage repair specialists, who can dry your home and repair the damage caused by the leaking water as part of an insurance claim. Speak to one of our team (0333 577 3822) for more information.

Can I claim back the leak repair cost?

In most circumstances, you cannot claim for the cost of the leak repair and this is an expense you may have to incur yourself. You can however claim back the cost of Trace and Access if your policy includes this cover.

What if my policy doesn’t include Trace and Access?

Many policies include this cover, but some do not. If your insurance policy doesn’t include this cover, you can still employ a company to locate and expose your water leak. However you won’t be able to claim back the costs from your insurer.

What technology do you use to detect the water leak?

We use a range of leading water leak detection technologies. Which technologies we use depends upon the type of water leak you have. Some of our technologies are non-invasive and include thermal imaging, acoustic microphones, endoscopic cameras, pressure testing and moisture meters.

Can you repair my water leak as well?

Yes, we can. In addition we also offer a water leak repair service. After we have located the source of your leak, we can quote to repair it.

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