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Trace and access company
Trace and access company
Trace and Access explained
About Trace and Access
Trace and Access explained
About Trace and Access
 

About Trace and Access

Trace and Access is a type of cover included in some home insurance policies. It is designed to cover the cost of detecting the source of a water leak, exposing the leak (so that the leak may be repaired) and repairing any damage subsequently caused by the this process (typically up to a combined value of £5,000).

This cover is not guaranteed to be included in every home insurance policy, although many policies do include it. If you're unsure as to whether this is included in your policy, check your policy documents or speak with your insurer.

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Call us on 0333 577 3822 or book an appointment below.

How does the process work?

No two circumstances are ever exactly the same. However here is an example of a process that may be followed to rectify a hidden water leak.

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Step 1 – You suspect a water leak

You may notice symptoms of a water leak at home. For example damp patches on the walls or ceilings, a drop in water pressure, or problems with the central heating system.

Step 2 – You report this to your insurer

It is vital that you report your suspicions to your insurance company immediately. Your insurer should provide a claims reference number for future use. Please note that delaying this process may jeopardise your insurance claim.

Step 3 – Appoint a Trace and Access company

If you have appropriate cover, your insurer will be likely to recommend that you engage with a specialist (for example Pinpoint) to detect and expose the leak.

Step 4 – The leak is traced and documentation is produced

After the source of the water leak has been detected, it will normally be exposed. This enables 'access' to the leak, so that the leak may be repaired. Documentation is then produced for you to forward to your insurer.

Step 5 – You pay for the cost of Trace and Access

This cost is later reimbursed by your insurance company.

Step 6 – Repair the leak and the damage to your home

The leak and any associated damage must now be repaired. We offer an an optional leak repair service. In addition we can also repair the water damage to your home and provide water extraction/drying services (if required).

Based on 16 reviews.
james shipway
james shipway
25. May, 2022.
Excellent service from PinPoint. They arranged an appointment for Trace and Access and the engineer arrived exactly on time. The source of the leak in the Utility floor was quickly found and they were able to repair it immediately to prevent any further damage. Narinder kept me fully up to date on the process and a report and invoices for the work were provided on the same day so I could submit to my insurance. I'd have no hesitation in recommending them or using them again.
Anita Oberoi
Anita Oberoi
19. May, 2022.
I used Pinpoint when my boiler was consistently losing pressure and I was concerned that there may be a leak at the property. From the moment I called, I knew I had made the right choice. Narinder helped me understand the steps I needed to take in order to deal with the problem. I was really thankful for her support when a manager at my insurance company failed to explain a clause in my policy causing additional concern. She went out of her way to involve a surveyor who looked at the policy and explained what was covered. I had the boiler supplied and fitted by Pinpoint and Rob who came out to install it is outstanding. Like Narinder, he explained what he was doing and why, and even showed me some of the checks that should be carried out at an annual service. He clearly has a great deal of technical knowledge, but conveyed information in a way that was easy to understand and left me feeling safe in the decision I made to go with Pinpoint. The decision to change the boiler was made so much easier because of Rob and Narinder's guidance. I fully trust and highly recommend them.
Ray
Ray
10. May, 2022.
I used pinpoint trace and access as I was having problems with my Worcester Bosch boiler as it was showing low pressure on numerous occasions I had contacted the supplier as this was a self filling boiler on numerous occasions they would talk me through the resetting and eventually sent one of their fitters who had to return 3 weeks later this has gone on from new for two years the fitter left me on the second time of coming stating there was nothing wrong with the boiler and I had a leak and it was most likely in the concrete. I was mortified as there was no sign of water damage or leakage visibly. I contacted my insurer’s as it had become in my mind serious enough with Worcester Bosch categorically stating I had a leak. I contacted pinpoint trace and access and within minutes Narinder had calmed me down explaining the loss of pressure was so insignificant even if I had a leak it would only be-a pinprick She suggested we monitor it but the Worcester Bosch fitter insinuated a leak with no explanation left saying it would be in the concrete again insinuating major disaster. Narinder very kindly accepted the job as she was very aware that a complete check would be the only thing that would calm me down despite her assurances that this was minor I agreed to go ahead Robert arrived and was totally professional and he was like a dog with a bone. My house has been totally checked systematically he took me round the house explaining everything he was doing every radiator ,joint , pipe over and under flooring and guess what I have no pipes under concrete! I have had a comprehensive report on his findings including pictures and I can categorically state that in my case problems solved I would not hesitate as a verified customer to recommend this firm Amazing from the call to the finish well done a firm you can trust.
Karen Martindale
Karen Martindale
22. April, 2022.
I contacted Pinpoint after a slow leak in my shower led to water coming through into the kitchen. They responded quickly and professionally and kept me informed on the progress of the job. Narinder even called me from her home one morning! Amazing service, professional in every aspect of their service. Highly recommended.
Rob Bell
Rob Bell
15. March, 2022.
Trace & Access of water leak. Subfloor supply pipe leak identified & repaired. Professional service. Great communication, knowledgeable & supportive team. Recommended.
H
H
6. April, 2021.
My experience with Pinpoint Trace and Access has been excellent from start to finish. Narinda was exceptionally helpful, answering all questions and explaining the process clearly and professionally. Phil was the technician who carried out the inspection and was very impressed with how efficient he was with finding the leak and how he took the time to talk me through the issue which helped me understand everything. I couldn’t be happier with the service they both provided and would highly recommend them to anyone in need of a trustworthy, professional and caring Trace and Access company.
Sharon Wood
Sharon Wood
3. February, 2021.
Philip and Narinder have been amazing through very difficult Trace and Access visits to find a leak under our house. Phil and Ben came out to rip up our flooring to get under the house with very minimal damage so our house was still in a reasonable condition so we could stay at home which with a 3 year old and a dog, in the middle of a pandemic was amazing. Our house was treated with great care and respect and I can not recommend them high enough. Thank you so so much
REG HUTTON
REG HUTTON
28. July, 2020.
If you require this type of service use Pinpoint.All involved in our experience were 100% professional.

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Common questions and answers

Common Trace and Access leak detection questions

Can you repair the damage to my home?

Yes we can. Our team includes a number of water damage repair specialists, who can dry your home and repair the damage caused by the leaking water as part of an insurance claim. Speak to one of our team (0333 577 3822) for more information.

Can I claim back the leak repair cost?

In most circumstances, you cannot claim for the cost of the leak repair and this is an expense you may have to incur yourself. You can however claim back the cost of Trace and Access if your policy includes this cover.

What if my policy doesn't include Trace and Access?

Many policies include this cover, but some do not. If your insurance policy doesn't include this cover, you can still employ a company to locate and expose your water leak. However you won't be able to claim back the costs from your insurer.

What technology do you use to detect the water leak?

We use a range of leading water leak detection technologies. Which technologies we use depends upon the type of water leak you have. Some of our technologies are non-invasive and include thermal imaging, acoustic microphones, endoscopic cameras, pressure testing and moisture meters.

Can you repair my water leak as well?

Yes, we can. In addition we also offer a water leak repair service. After we have located the source of your leak, we can quote to repair it.

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